Oil & Gas | Tinnacity

The Stakes

Well downtime is measured in dollars per hour.

In oilfield service, the segments you cover run non-stop — and every one of them is a place where speed, documentation, and uptime decide whether you keep the contract.

Well downtime costs operators tens of thousands of dollars per day.

A pump jack sitting idle, a compressor offline at a gas gathering station, or a critical valve failing on a production separator — every hour of unplanned downtime is lost production that can never be recovered. Your service team's response speed, first-call fix rate, and documentation discipline are the variables that determine whether your dealer gets the next service contract or loses it to someone faster.

Upstream Production

Compression & Processing

Pipeline & Midstream

Frac & Stimulation

Rental & Oilfield Services

Equipment We Support

From the wellhead to the pipeline — every piece of iron your team services.

Tinnacity is 100% OEM-agnostic. Caterpillar, Cummins, Ariel, Waukesha, Gardner Denver, NOV, Weatherford, ChampionX, or any other manufacturer your dealer represents — all managed in one platform without brand-specific limitations.

Pump Jacks & Artificial Lift

Rod pumps, beam units, ESP, PCP systems

Gas Compressors

Reciprocating, screw, centrifugal — all HP classes

Wellhead & Christmas Tree

Wellhead equipment, valves, chokes, trees

Separators & Process Equipment

Oil/gas/water separators, heater treaters, LACT units

Engines & Prime Movers

Natural gas engines, diesel drives, electric motors

Pipeline & Metering

Meter runs, regulators, pig launchers, isolation valves

Tank & Storage Equipment

Production tanks, vapor recovery, storage systems

Frac & Stimulation Equipment

Frac pumps, blenders, coiled tubing, rental tools

Problems We Solve

Oil and gas service has problems that don't exist anywhere else.

Remote well sites. Non-stop operations. Safety-critical environments. Operators who measure downtime in dollars per hour. These aren't generic field service challenges — they require a platform that was built knowing what a pump jack service route looks like at 6 AM in West Texas.

Production downtime costs your customers every single hour

An idle pump jack on a 50 BOPD well costs the operator $2,500–$5,000 per day in lost production. A compressor down at a gathering station affects multiple wells upstream. The operators you serve are measuring your response time in dollars — and your service platform either helps you win that race or costs you the contract.

Well sites are remote with no connectivity

Your technicians service pump jacks on lease roads in the Permian, compressor stations in the DJ Basin, and wellheads in the Bakken — where cell coverage is unreliable at best and nonexistent at worst. Tinnacity works fully offline, capturing every work order, time entry, and inspection record locally and syncing when connectivity returns. No data loss. No excuses.

Safety compliance documentation is non-negotiable

H2S monitoring records, Job Safety Analysis (JSA) completion, lockout/tagout documentation, and permit-to-work compliance aren't optional in oil and gas. Tinnacity's configurable checklists capture safety documentation before work begins — creating a timestamped record of compliance for every service call, tied to the specific asset and location.

Multi-basin, multi-operator fleet management

You're servicing equipment across multiple operators, multiple basins, and hundreds of well sites — each with different service contracts, equipment specs, and regulatory requirements. Tinnacity's asset tracking and work order management scales to handle that complexity, giving your dispatch a unified view without a spreadsheet in sight.

First-call fix rate drives your reputation

In oilfield service, the second visit is the one that kills the contract renewal. When a tech arrives at a well site without the right parts because they didn't have the service history, that's a second dispatch — more mileage, more lost production, a frustrated operator. Tinnacity's asset history and parts tracking change the odds on every call.

EPA and regulatory compliance documentation

Vapor recovery unit (VRU) service records, tank inspection documentation, and LACT unit calibration records are required for EPA and state regulatory compliance. Operators need to produce them on demand. Tinnacity creates those records automatically — tied to the specific asset, with timestamps and tech signatures — without any additional steps.

Service contract billing delays compound fast

You have preventive maintenance contracts on compression units, chemical injection systems, and production equipment across dozens of operators. When those PM visits sit as paper work orders in a tech's truck for days, your PM revenue is delayed and your cash flow suffers. Tinnacity closes every service visit the same day it's completed.

Telematics and SCADA data not connected to service

Modern oilfield equipment generates rich operational data — run time, temperatures, pressures, fault alerts. Most dealers see that data in one system and manage service in another. Tinnacity connects equipment monitoring data to your service workflow, so fault alerts trigger dispatch automatically and service history is enriched with actual operational data.

Safety & Compliance

Documentation built into every service call.

In oil and gas, safety and regulatory records aren't paperwork you catch up on later — they're the first step of the job. Tinnacity captures them automatically, signed and timestamped, tied to the asset.

H2S & Hazard Documentation

Configurable pre-job safety checklists capture H2S monitoring readings, wind direction, emergency escape routes, and PPE verification before every service call in hazardous environments.

Lockout/Tagout & Permit Records

JSA completion, LOTO verification, and permit-to-work documentation captured and signed by the technician before work begins — creating an auditable safety record for every service event.

EPA & Regulatory Compliance

VRU service records, tank inspection documentation, LACT calibration records, and emission control maintenance history — all captured automatically, tied to the asset, and available on demand for operator or regulator review.

Our Platform

A complete service ecosystem for the oilfield.

From the pump jack route to the compressor station turnaround, Tinnacity handles the full service lifecycle for oil and gas equipment dealers. Your DMS or ERP integrates seamlessly — no replacement required.

Mobile Service & Dispatch — Offline

Techs receive and complete work orders at the well site, with full asset history, previous service notes, and safety checklists — without requiring connectivity. Real-time dispatch sees every open job and every tech location the moment they come back online. Route optimization helps your pump jack techs cover more wells per shift.

Offline ModeRoute OptimizationGEO StampReal-Time Dispatch

Safety & Compliance Checklists

Build site-specific and equipment-specific safety checklists for every job type — H2S pre-job checks, LOTO verification, JSA completion, VRU inspections, tank gauging records. Every checklist is completed, signed, and stored before the tech begins work — creating a complete safety record without paperwork.

H2S Pre-JobJSALOTOEPA Records

Asset Tracking & Well Site Records

QR-tag every pump jack, compressor, separator, and wellhead. Complete service history, PM schedules, safety records, and parts used are tied to that asset — accessible with one scan at the well site. Operators can see their equipment's full maintenance history through the customer portal without a phone call to your service desk.

QR TagsWell Site RecordsPM SchedulesParts History

SCADA & Telematics Integration

Connect your SCADA system, pump-off controllers, or equipment monitoring platforms to Tinnacity. Fault alerts and downtime events trigger service work orders automatically. Run time and operational data enrich your service records. Your dispatch knows about a problem before the operator calls.

SCADA ConnectFault AlertsAuto Work OrdersRun Time Data

Time Tracking & Billing

Configurable labor and drive time rules capture every billable minute — including the 90-minute drive to a remote well site that used to get forgotten on paper. E-sign time cards and same-day work order completion mean your oilfield service revenue is invoiced the day it's earned, not three days later when the paper arrives.

Drive TimeLabor RulesSame-Day BillingE-Sign

Operator Customer Portal

Give your operator customers a white-labeled portal to view their well site equipment service history, open work orders, PM schedules, and compliance records. When a field supervisor needs the last six months of compressor service history, they get it in seconds — without calling your service coordinator or waiting for an email.

Self-ServiceService HistoryCompliance Records

Why Tinnacity

Why oil and gas equipment dealers choose us.

Oil and gas is one of the most demanding service environments in any equipment industry — remote locations, 24/7 operations, safety-critical conditions, and operators who measure your performance in barrels per day. Tinnacity was built knowing those stakes.

Offline-First for the Remote Oilfield

Pump jacks in the Permian Basin don't get LTE signal. Compressor stations in rural Wyoming don't have WiFi. Tinnacity was designed offline-first — every work order, safety checklist, time entry, and inspection record works completely without connectivity. Data syncs automatically when signal returns. Your techs never lose work, and your back office never loses visibility.

Speed to Dispatch = Competitive Advantage

In the oilfield, the service company that gets there first — with the right tech, the right parts information, and the right asset history — wins the relationship. Tinnacity's real-time dispatch, asset-linked service history, and mobile work order delivery compress the time from "operator call" to "tech on site with full context" dramatically. That speed is what keeps you on the preferred vendor list.

Safety Documentation Built Into Every Call

H2S environments require documented pre-job safety checks — every time, without exception. Tinnacity's configurable pre-job checklists make safety documentation the first step of every work order, capturing H2S readings, wind direction, escape routes, PPE confirmation, and LOTO verification before the tech begins work. Compliance isn't an afterthought — it's the process.

100% OEM & DMS Agnostic

Oil and gas dealers service Caterpillar gas engines, Ariel and Waukesha compressors, Weatherford artificial lift, NOV pumping units, and more — all for the same operators in the same basin. Tinnacity handles every manufacturer equally, with no brand-specific limitations and no additional modules. Bring your DMS — we integrate to it rather than replace it.

SCADA Integration — From Alarm to Work Order

Modern oilfield equipment is monitored — pump-off controllers, gas compressor telemetry, wellhead pressure monitoring. Most dealers see those alarms in one system and manage service in another. Tinnacity connects the monitoring data to your service workflow, so a high-temp shutdown on a compressor becomes a dispatch within minutes — before the operator reports lost production.

PM Contracts Are Your Most Valuable Revenue

Preventive maintenance contracts on compression units, artificial lift systems, and production equipment represent predictable, recurring revenue — but only when they're executed on schedule and billed the day the work is done. Tinnacity's automated PM scheduling, mobile work order completion, and same-day billing ensure your PM contract revenue arrives when it's supposed to.

Customer Support That Operates Like the Field

Oilfield operations don't stop at 5 PM. When a tech is troubleshooting a compressor at 10 PM and needs platform support, we answer. Our customers describe our support as "stunning" — that's because we built our support culture around the understanding that in oilfield service, 24 hours is the standard, not 9 to 5.

PROVEN PLATFORM

6 countries. 380+ locations. The field trusts it.

Tinnacity operates across 6 countries with 380+ dealer locations and 3,500+ field technicians — in environments ranging from climate-controlled warehouse facilities to remote oilfield lease roads in sub-zero temperatures. The platform has been validated in the most demanding service environments on earth. It works where other software doesn't.

Every hour a well is down is money out of the ground.