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Frequently asked questions.
The answer is yes.

Sixteen questions below. Sixteen yeses. We built the platform so we could keep answering this way.

Offline? Yes. Keep your ERP? Yes. Your OEM lines? Yes. Your checklists? Yes. Your data, migrated? Yes.
The Basics
Is Tinnacity built specifically for the industrial equipment industry?
Yes

Tinnacity is a premier software and solutions provider built for equipment dealerships — material handling, construction, agriculture, mining, environmental, aggregate, and forestry — supporting service operations from start to finish.

Will it work with our OEM lines?
Yes

Tinnacity is OEM-agnostic. It works seamlessly across all major lines, including Toyota, Komatsu, Crown, Bobcat, Clark, CASE, CAT, Vermeer, Linde, and many others.

Can we keep our ERP or DMS?
Yes

Keep it — Tinnacity isn't a replacement. Your ERP or DMS handles accounting and inventory; Tinnacity is a best-of-breed service execution platform that owns the last mile of service and syncs with the system you already run.

Will it outperform our all-in-one system at service?
Yes

All-in-one systems are built accounting-first. Tinnacity is built service-first to handle the complete service life cycle — a more intuitive mobile experience, deeper offline capability, and workflows designed for how service actually runs.

Can it take our service process fully paperless?
Yes

Digitized work orders eliminate tribal knowledge, real-time data capture shortens your call-to-cash cycle, manual entry errors disappear, and customers get digital signatures and instant service reports.

Will our technicians actually use it?
Yes

Technicians want to fix equipment, not do admin. Tinnacity is built to minimize friction — and the app becomes the tech's digital witness: it protects their hours and increases their paycheck.

Integration & Technical
Do you integrate with our business system?
Yes

We integrate with leading industry systems like eBS, Softbase, Aptean Equipment DMS, IntelliDealer by VitalEdge, DIS Minitrac, and more — synchronized in near real-time. There's also a full REST API (OpenAPI spec) and CSV/Excel file drops.

Can techs use the devices they already have?
Yes

The mobile app is cross-platform — native on iOS (iPhone/iPad) and Android (phones/tablets), plus full web browser access.

Does the app work offline?
Yes

Techs keep working in basements, yards, and dead zones — the app syncs automatically the moment a connection is restored.

Can we customize work orders, checklists, and service reports?
Yes

Every dealership runs differently. Checklists, safety inspections, and service report templates are all configurable to match your process.

Implementation & Growth
Will you migrate our existing data?
Yes

Our implementation team handles the heavy lifting — customers, equipment, and service history from supported business systems. Typical onboarding runs 60 to 90 days.

Will Tinnacity scale as we grow?
Yes

Absolutely. Modern cloud architecture grows with you — whether you're adding one technician or ten new branch locations.

Do we get new features without downtime?
Yes

Updates ship regularly, and because the platform is cloud-based they deploy with no downtime — by technicians or via MDM.

Support & Pricing
Can we get pricing that fits our operation?
Yes

Pricing is based on the scale of your operation and the modules you need — contact us for a quote tailored to your dealership.

Is support included?
Yes

Every subscription includes full technical support — phone and email during business hours, plus a 24/7 online knowledge base.

Can we see it in action before committing?
Yes

We'd love to show you. Schedule a personalized demo and we'll walk through your specific workflows and how we solve your challenges.

Still have a question?

Ask us. The answer is probably yes — and if it isn't yet, it goes on the roadmap.

Book a Meeting Call 614.583.2390