Construction | Tinnacity

Who we serve

Construction equipment dealers turn to Tinnacity when they realize their service department is the bottleneck on every active jobsite.

Excavators, cranes, loaders, and pavers spread across a dozen active sites. Fault codes streaming in from telematics systems. Technicians driving hours between calls. Every hour of downtime costs a contractor real money — and reflects directly on your dealership's reputation. Tinnacity brings it all into one platform so you can see it, dispatch it, document it, and bill it — the same day.

Equipment We Support

Every class of iron. Every OEM. One platform.

Tinnacity is 100% OEM-agnostic — Cat, Komatsu, John Deere, Volvo, Hitachi, Case, Liebherr, or any other brand your dealer carries. Your service platform doesn't change when the iron does.

Crawler Excavators

Mini through large, demolition, long-reach

Wheel & Track Loaders

Production class, compact, skid steer, CTL

Bulldozers & Dozers

Crawler dozers, landfill, forestry, coal push

Motor Graders

Road grading, fine grading, slope control

Articulated Dump Trucks

ADTs, rigid haulers, off-highway trucks

Cranes & Telehandlers

All-terrain, crawler, rough-terrain, telescopic

Paving & Compaction

Asphalt pavers, rollers, compactors, screeds

Aerial Work Platforms

Boom lifts, scissor lifts, personnel lifts

Problems We Solve

Construction service is uniquely complex. We built for that.

Multiple active jobsites. Equipment constantly moving. Fault codes coming in from telematics at all hours. Technicians who are some of the most in-demand workers in North America. These aren't generic field service problems — they're construction-specific. So is our solution.

Equipment spread across a dozen active sites

Your fleet doesn't sit in one place. Excavators, loaders, and cranes are on sites across three counties — and your dispatcher is working from a whiteboard. Real-time tech location, asset tracking, and live work order status give you a command center, not a guessing game.

Telematics data exists but isn't connected to service

Your Cat Connect, KOMTRAX, or Volvo CareTrack system is generating fault codes and hour data — but your service team still finds out about breakdowns from a phone call. Tinnacity connects telematics data to service dispatch, so the platform acts before the phone rings.

Technician shortage is squeezing your capacity

AED's technician shortage report is clear: the industry is short tens of thousands of qualified technicians. You can't hire your way out of it. You can make every technician you have dramatically more productive — and Tinnacity is how you do that.

Downtime costs your contractors real money

A grader down on a highway project. An excavator idle on a foundation pour. Every hour your customer's machine sits costs them thousands. Your response time, first-call fix rate, and parts availability are your competitive differentiation — Tinnacity optimizes all three.

Warranty and compliance documentation is a nightmare

Construction OEMs require detailed, timestamped service documentation for warranty claims. Paper and spreadsheets don't cut it. Tinnacity captures every photo, every inspection, every parts used — tied to the specific machine, ready for warranty submission.

Rental and equipment logistics are disconnected

You sell, rent, and service. Equipment moves between customers, your lot, and service bays constantly. Tinnacity's shipping module manages every pickup, delivery, loaner, and transfer with a digital BOL and customer signature — keeping your logistics as tight as your service.

Back-office visibility is non-existent

Your service manager doesn't know what's open, what's delayed, or what's at risk until someone calls. Tinnacity's real-time dashboard shows every work order, every tech, and every job status — so your service manager manages, instead of reacts.

Multi-brand complexity overwhelms your team

You carry Cat and Komatsu and Volvo and Case — each with different service intervals, parts systems, and warranty requirements. Tinnacity is 100% OEM-agnostic. One platform handles every brand you carry with equal capability and zero workarounds.

Telematics Integration

Your telematics is talking. Tinnacity listens — and acts.

Construction equipment generates a constant stream of telematics data — engine hours, fault codes, fuel consumption, idle time, and GPS location. Most dealers see that data in one system and manage service in another. Tinnacity bridges that gap, turning telematics signals into service actions automatically.

Fault codes trigger service alerts

DTC codes from your telematics platform surface directly in Tinnacity — so your dispatcher knows about a fault code before the contractor calls.

Machine hours drive PM scheduling

Engine hours from telematics automatically trigger preventive maintenance alerts — so scheduled service happens on time, not after the next breakdown.

Location data feeds smart dispatch

Know exactly where the machine is and which technician is closest. Dispatch decisions that used to take phone calls now take seconds.

Telematics data enriches service records

Hours at time of service, GPS location, fault code history — all captured in the work order automatically. OEM warranty submissions become audit-ready.

Cat Connect

Caterpillar fleet telematics

KOMTRAX

Komatsu machine monitoring

Volvo CareTrack

Volvo connected services

Trimble

Fleet & mixed fleet telematics

Tenna

Construction asset tracking

Liebherr MyLiebherr

Connected fleet tools

Our Platform

A complete service ecosystem for the construction yard.

From the first fault code to the final invoice, Tinnacity handles every step of the construction equipment service lifecycle. Your DMS or ERP integrates seamlessly — no replacement required.

Mobile Service & Dispatch

Techs receive and complete work orders from their mobile device — with full job details, parts lookup, asset history, and e-sign capabilities. Dispatch sees everything in real time. No more radio calls to find out where someone is.

Work OrdersDispatchOffline ModeGEO Stamp

Telematics-Connected Service

Connect your existing telematics systems to Tinnacity. Fault codes, engine hours, and GPS location flow into your service workflow — enabling proactive dispatch, automated PM triggers, and warranty-ready documentation without double-entry.

Fault CodesPM AlertsGPS Dispatch

Asset Tracking & QR

QR-tag every machine in your fleet. Service history, PM schedules, warranty documentation, and inspection records are one scan away — whether the machine is on a jobsite 60 miles away or in your service bay. Customers can request service by scanning the tag.

QR TagsFleet InventoryPM Schedules

Equipment Logistics & Shipping

Manage every equipment move — rentals, loaners, demos, transfers, and sales deliveries — from a centralized shipping dock. Digital BOL, customer signature capture, and inspection photos mean your logistics operation is as documented as your service work.

Digital BOLRental LogisticsSignature Capture

Customer Engagement Portal

Give your contractor customers real-time visibility into their equipment — open work orders, service history, and the ability to request service directly from a phone scan of the machine's QR tag. Your brand. Their self-service. Zero phone calls to your service desk.

Self-ServiceQR RequestYour Brand

Connected Systems & KPI

Connect your DMS, ERP, payroll, and telematics into Tinnacity's hub. Bi-directional sync eliminates double-entry. A single-pane-of-glass view of your entire service operation — work orders, revenue, tech utilization, and open WIP — gives leadership the data they need.

DMS IntegrationTelematicsAnalytics

Tinnacity and AED — built for equipment distributors.

The Associated Equipment Distributors (AED) represents companies involved in the distribution, rental, and support of construction, agriculture, forestry, mining, and industrial equipment across North America. Tinnacity has presented at the AED Summit and is recognized by AED members as a platform purpose-built for the realities of equipment distribution — not adapted from generic software. If it moves dirt, lifts loads, or builds infrastructure, we know how to service it.

Visit AED Net →

Why Tinnacity

Why construction equipment dealers choose us.

Construction is one of the most demanding service environments in the equipment industry. Complex iron, distributed fleets, telematics everywhere, and a technician shortage that isn't going away. Tinnacity was built for exactly this level of complexity.

Telematics-Connected from Day One

No other field service platform in construction ties telematics data directly into the service workflow the way Tinnacity does. Fault codes, hours, and location from Cat Connect, KOMTRAX, Trimble, and others feed your dispatch, your PM schedule, and your warranty documentation automatically — without a single phone call.

100% OEM & DMS Agnostic

Construction dealers carry multi-brand fleets — Cat, Komatsu, Deere, Volvo, Hitachi, Case, Liebherr. Your service platform needs to handle all of them without brand-specific workarounds. Tinnacity is completely manufacturer-independent. Bring your DMS — Equip, CDK, Idealease, or anything else — we integrate to it.

Built for Distributed, Multi-Site Fleets

Construction equipment doesn't sit still. Machines move between active sites, your lot, service bays, and customer storage constantly. Tinnacity's asset tracking, real-time dispatch, and GPS-stamped work orders give you a live view of every machine and every tech — regardless of how far apart they are.

Technician Shortage? Make Every Tech Count More.

AED has documented one of the most acute technician shortages in the industry's history. You can't hire your way to capacity. Tinnacity maximizes what every technician on your team can accomplish — eliminating office trips, reducing paperwork, and giving them every tool they need on the first visit.

Warranty & Compliance Documentation Built In

Construction OEM warranty claims require precise, timestamped, photo-documented service records. Tinnacity captures every detail automatically — hours at service, parts used, photos, signatures, fault codes resolved — and links it directly to the machine. Warranty submission is audit-ready by default.

Offline in the Field. Synced When Connected.

Active construction sites in remote areas don't always have reliable connectivity. Tinnacity works fully offline — techs complete work orders, capture photos, and submit time cards even without a signal. Everything syncs the moment connectivity is restored. No data loss. No incomplete records.

Customer Service That Actually Answers

When your tech is on a site 80 miles away and hits a problem at 5 PM, they need support that picks up. Our customers call our support "stunning" — and that's by design. We are a customer service company first. Platform second. That priority is baked into everything we do.

AED RECOGNIZED

Trusted by the industry's association members.

Tinnacity has presented at the AED Summit and is recognized by AED member dealers as a platform built for the equipment distribution industry. 6,000+ users, 380+ locations, 6 countries — and a track record that includes 3× MHEDA Most Valuable Supplier recognition from the dealer community we serve.

Iron on every jobsite. Intelligence in every service call.

Every class of iron. Every OEM. One platform.

Construction service is uniquely complex. We built for that.

Your telematics is talking. Tinnacity listens — and acts.

A complete service ecosystem for the construction yard.

Why construction equipment dealers choose us.

The platform construction dealers trust.

Ready to connect your fleet, your telematics, and your service team?