Mining | Tinnacity

Why Uptime Matters

Aggregate operations run 24/7, 365 days a year.

When the iron goes down, production stops — and the cost compounds by the hour.

A single machine down can halt an entire quarry

A single crusher or haul truck going down can halt an entire quarry's production — costing thousands of dollars per hour and delaying downstream contracts. Your service team isn't just fixing equipment. They're defending your customer's production schedule, their contracts, and their reputation. Tinnacity gives them every tool to do it fast.

Built for the relentless pace

Quarries and mine sites don't keep business hours, and neither does the equipment that keeps them running. Tinnacity's mobile platform works around the clock — opening work orders, sourcing parts, and documenting repairs whenever and wherever the call comes in, day or night.

Equipment We Support

From the face to the plant — we know the iron.

Tinnacity is 100% OEM-agnostic. Whether your dealer carries Cat, Komatsu, Sandvik, Epiroc, Volvo, Hitachi, or a mixed fleet across multiple brands, our platform handles every machine your service team touches — surface and underground.

Haul Trucks & ADTs

Rigid body, articulated, off-highway — all tonnages

Excavators & Shovels

Crawler excavators, face shovels, draglines

Crushers & Screens

Jaw, cone, impact crushers; vibrating screens

Dozers & Graders

Crawler dozers, motor graders, push tractors

Drill Rigs

Rotary blast hole, DTH, surface exploration rigs

Wheel Loaders

Production loaders, quarry spec, high-lift

Conveyors & Feeders

Belt conveyors, vibrating feeders, stackers

Underground Equipment

LHDs, development jumbos, underground trucks

Problems We Solve

Mining service has problems no other industry understands.

Remote sites. 24/7 operations. Complex multi-OEM fleets. Safety compliance documentation. Connectivity gaps miles from the nearest cell tower. These aren't generic field service challenges — and Tinnacity isn't a generic solution.

Operations run 24/7 — downtime is never convenient

Aggregate quarries don't keep business hours. A crusher failure at 2 AM on a Saturday still needs a tech dispatched, a work order opened, parts sourced, and a repair documented — before the Monday morning concrete pour that's counting on your customer's aggregate. Tinnacity's mobile platform works around the clock, just like your customers do.

Sites are remote with limited or no connectivity

Your technicians are working in quarries and mine sites where cell coverage is unreliable or nonexistent. Cloud-dependent software fails exactly when you need it most. Tinnacity works fully offline — every work order, photo, and time entry is captured locally and syncs the moment connectivity returns. No data loss. No excuses.

Telematics data isn't connected to your service workflow

Modern mining equipment generates a continuous stream of machine health data — fault codes, engine hours, fuel burn, idle time, location. Most dealers see it in one system and manage service in another. Tinnacity bridges that gap: telematics signals become service actions automatically.

Safety and compliance documentation is non-negotiable

Mining operations operate under strict regulatory frameworks — MSHA in the US, equivalent bodies internationally. Equipment service records, inspection checklists, and maintenance compliance documentation aren't optional. Paper fails. Tinnacity creates a complete, timestamped, photo-supported digital record for every machine and every service event.

Multi-OEM fleets across multiple sites are unmanageable

A typical aggregate dealer serves customers running Cat, Komatsu, Sandvik, Volvo, and Hitachi iron — sometimes all at the same site. Each brand has different service intervals, parts systems, and warranty requirements. Tinnacity is 100% OEM-agnostic, handling every brand with equal capability from a single platform.

Parts availability at remote sites is a first-call fix problem

When a haul truck goes down 40 miles from your parts depot, the tech needs to know exactly what they're dealing with before they arrive. Asset history, previous work orders, and parts used on that machine are all accessible in Tinnacity before the tech turns a wheel — improving first-call fix rates and eliminating second trips.

Preventive maintenance is the profit center you're not capturing

Reactive service is expensive. Planned PM programs built around equipment hours and usage data are where mining service profitability lives. Tinnacity's asset tracking and PM scheduling turns telematics data into scheduled, proactive service — before the breakdown, not after.

Billing delays on large repair jobs compound fast

A major component replacement on a 200-ton haul truck is a five-figure service event. When that job sits in WIP for days while someone processes paper work orders, the cash flow impact is significant. Tinnacity closes work orders in the field at job completion — large or small, billed the same day.

Compliance & Documentation

Audit-ready records for every machine, every service event.

In mining, incomplete documentation isn't an inconvenience — it's a liability. Tinnacity captures the record you need, automatically.

MSHA-Ready Documentation

Every inspection, service event, and equipment check is timestamped and photo-documented — creating an audit-ready compliance record for every machine you service.

OEM Warranty Documentation

Machine hours, fault codes, parts used, and service photos captured automatically — tied to the specific asset and ready for OEM warranty submission without manual reconstruction.

Configurable Inspection Checklists

Build equipment-specific inspection checklists for pre-shift walkarounds, PM services, and return-to-service checks. Flagged items auto-generate quotes or follow-up work orders.

Our Platform

Built to survive the grit. Built to close the gap.

Every module in Tinnacity was designed with the realities of mining and aggregate service in mind — remote locations, 24/7 operations, offline environments, and equipment worth millions of dollars per machine. Your DMS or ERP integrates seamlessly.

Mobile Service & Dispatch

Techs receive and complete work orders on their mobile device — at the crusher, in the pit, or underground. Dispatch sees real-time status for every open job and every technician. Full offline capability means nothing is lost when the signal drops at mile marker 40.

Offline ModeWork OrdersGEO StampReal-Time Dispatch

Telematics-Connected Service

Connect Cat MineStar, Komatsu KOMTRAX, Hitachi ConSite, or Trimble to Tinnacity. Fault codes trigger service alerts before the phone rings. Machine hours drive PM scheduling automatically. Location data feeds smart dispatch to the nearest available tech.

Fault Code AlertsPM TriggersCat MineStarKOMTRAX

Asset Tracking & PM Scheduling

QR-tag every machine in the fleet. Complete service history, inspection records, PM schedules, and warranty documentation are one scan away — whether the machine is at the face, the plant, or your yard. Proactive PM scheduling prevents the breakdowns that shut production down.

QR TagsPM SchedulesInspection Records

Inspection & Compliance

Configurable checklists for pre-shift inspections, PM services, and return-to-service checks. Every flagged item creates a documented record — with photos, timestamps, and tech signature. MSHA-ready by default, with OEM warranty documentation captured automatically.

Pre-Shift ChecksMSHA-ReadyPhoto Capture

Time Tracking & Billing

Configurable labor and travel rules capture every billable minute — no more techs forgetting to log drive time to a remote site. E-sign time cards and same-day work order completion mean large repair jobs are invoiced before the day is done, not three days later.

Labor RulesTravel TimeSame-Day Billing

Connected Systems & KPI

Connect your DMS, ERP, payroll, and telematics into one intelligent hub. Bi-directional sync eliminates double-entry between the field and the back office. A single-pane-of-glass view of open WIP, tech utilization, and service revenue gives management the visibility the industry demands.

DMS IntegrationTelematicsAnalytics

Why Tinnacity

Why mining and aggregate dealers choose us.

Mining service isn't a subset of construction. It's its own discipline — driven by relentless production pressure, regulatory compliance requirements, remote environments, and iron that costs millions to replace. Tinnacity was built to handle that complexity without compromise.

Offline-First. Always.

This is the most important capability we offer mining and aggregate customers. Your techs work in quarry pits, at remote crusher sites, and underground. Cell coverage is a luxury, not a guarantee. Tinnacity is designed offline-first — every function works without connectivity and syncs seamlessly when signal returns. Zero data loss. Zero excuses.

Telematics That Drives Action, Not Just Data

Mining fleets generate enormous amounts of machine data — Cat MineStar, KOMTRAX, Hitachi ConSite, Trimble. Most of it sits in a dashboard nobody acts on until a phone call arrives. Tinnacity connects those signals to service workflows: fault codes create work orders, hours trigger PM, location routes the nearest tech. Data becomes decisions automatically.

Compliance Documentation Built In, Not Bolted On

Mining operations have zero tolerance for incomplete service documentation. MSHA inspections, OEM warranty submissions, and equipment re-certification requirements demand precision. Tinnacity captures every inspection item, every photo, every parts record, and every tech signature automatically — producing compliance-ready documentation without extra effort.

100% OEM & DMS Agnostic

Aggregate and mining fleets are multi-brand by nature — Cat, Komatsu, Sandvik, Epiroc, Volvo, Hitachi, and others all on the same site. Your service platform needs to handle all of them equally, without brand-specific workarounds or additional modules. Tinnacity is completely manufacturer-independent and integrates with your existing DMS without replacement.

Proactive PM Over Reactive Repair

The most expensive service call in mining is the one that wasn't planned. Tinnacity's PM scheduling — driven by actual machine hours from telematics — turns your service department from a reactive fire brigade into a proactive maintenance operation. Planned work is more profitable, safer, and builds stronger customer relationships than emergency response.

Support That Matches Your Urgency

When a haul truck goes down at 11 PM at an active quarry, you need a software partner that understands the stakes — not a ticket number and a 48-hour SLA. Our customers describe our support as "stunning." That isn't accidental. We built our support culture around the understanding that equipment downtime in this industry is never just an inconvenience.

Digitalization Without Disruption

Mining and aggregate dealers often have deeply established processes and long-tenured technicians who are skeptical of new technology. Tinnacity's white-glove onboarding and field-proven simplicity means techs are productive within hours, not days — and the transition from paper is managed by people who've done it with hundreds of service teams before yours.

PROVEN PLATFORM

The infrastructure the industry is adopting.

Mining Magazine and Construction Equipment both point to digitalization and telematics as the defining technology themes for equipment fleets in 2026 and beyond. Tinnacity is the service platform that connects those investments to real operational outcomes — 6,000+ users, 380+ locations, 6 countries, and a 3× MHEDA Most Valuable Supplier recognition from the dealers who use it every day.

When the crusher stops, everything stops.