Industry · Material Handling

Built by people who've lived your world.

Material handling companies turn to Tinnacity when they're ready to eliminate the paper trail, close the gap between the field and the back office, and finally build a service operation that works the way it should.

Forklift operating in a warehouse
16 yrs
Founder's experience at Crown Equipment
150+
Combined years of industry expertise
MHEDA Most Valuable Supplier
<12mo
Average customer ROI
Who we serve

Material handling companies turn to Tinnacity when they are done accepting the gap between what their software promised and what it delivers.

Whether you're running a two-tech shop or a multi-branch dealer network, the problems are the same: paper is slow, WIP ages, technicians waste time in the office, and billing suffers. We built Tinnacity specifically for this world — because we've worked in it.

Equipment We Support

If it lifts, moves, or powers a warehouse — we've got it covered.

Tinnacity is OEM-agnostic and equipment-agnostic. From Crown to Toyota to Hyster-Yale to Raymond, our platform handles every brand and every class of lift truck, accessory, and dock equipment your team services.

Counterbalance Forklifts
IC, Electric, LP Gas — all classes, all tonnages
Reach Trucks & Order Pickers
Narrow aisle, very narrow aisle, high-bay
Pallet Jacks & Walkie Stackers
Manual, electric, powered pallet movers
AGVs & Automation
Automated guided vehicles, robotic systems
Dock & Door Equipment
Dock levelers, restraints, seals, overhead doors
Battery & Charging Systems
Lead acid, lithium-ion, opportunity charging
Aerial Work Platforms
Boom lifts, scissor lifts, personnel lifts
Racking & Storage Systems
Inspections, damage tracking, compliance
Problems We Solve

We know exactly why you're here.

After 150+ combined years in this industry, we've heard every variation of the same eight problems. They're not unique to your dealership — they're endemic to material handling service. And every one of them is solvable.

01
Your current mobile solution isn't delivering
You were sold a promise. Your technicians are frustrated, adoption is low, and you're still running paper alongside it. You deserve a platform built for this industry — not adapted to it.
02
Aged WIP and inconsistent cash flow
Work orders sit open for days after the job is done. Technicians bring paper to the office on Friday — but billing doesn't happen until Tuesday. That gap is costing you tens of thousands per month.
03
Technicians off the road for paperwork
Every minute a tech spends driving back to the office or filling out forms is a billable minute lost. Your highest-cost resource shouldn't be your highest-paperwork resource.
04
No real-time visibility into the field
You don't know where your techs are, what's open, what's at risk, or what got done today until someone walks in the door. Real-time visibility isn't a luxury — it's a service baseline.
05
Unreliable software, worse support
Your previous vendor sold you software and disappeared. When something breaks in the field, you need a human who picks up the phone — not a ticket system with a 48-hour SLA.
06
Falling short of customer expectations
Your customers don't know the status of their equipment. They call your service desk. Your team doesn't know either. That erodes trust — and trust is your competitive advantage.
07
Service revenue not where it should be
Labor and parts revenue are being left on the table — incomplete work orders, missed time entries, unbilled parts. These aren't discipline problems. They're system problems.
08
Ready to build a world-class service team
You're not just looking to fix problems — you're looking to build a service operation that becomes your competitive edge. Elite teams need elite tools. Tinnacity was built for that ambition.
Our Platform

A complete service ecosystem. 100% agnostic.

Tinnacity integrates with your existing DMS or ERP — no rip-and-replace. Every module is purpose-built for the material handling service lifecycle, from the first dispatch to the final invoice.

Mobile Service & Dispatch
Empower your service team with mobile work orders, a real-time dispatch center, service workflows, and connected systems. Technicians start and complete jobs without ever setting foot in the office.
Work OrdersDispatchGEO StampTime Cards
Customer Engagement Platform
A self-service portal that gives your customers real-time visibility into their fleet — open work orders, service history, quotes, and rental requests. Your brand. Your portal. Zero phone calls.
Customer PortalService HistoryWhite-Label
Workflow & Time Tracking
Configurable labor and travel rules, automatic rounding, and e-sign time cards eliminate billing disputes and ensure every minute of wrench time is captured and compensated.
Labor RulesPayroll IntegrationE-Sign
Asset Tracking & QR
Tag every piece of equipment with Tinnacity QR codes. Service history, PM schedules, warranty docs, and compliance records are one scan away — for your techs and your customers.
QR TagsPM SchedulesWarranty Docs
Shipping & Logistics
Manage equipment pickups, deliveries, rentals, and transfers from a centralized shipping dock. Digital BOL, customer signature capture, and live driver status — no more paper trails.
Digital BOLDriver AppRental Logistics
Connected Systems & KPI
Bring your DMS, ERP, payroll, and telematics. Tinnacity acts as the hub — all your service data in one place, bi-directional sync, and a single-pane-of-glass view of your entire operation.
ERP IntegrationTelematicsAnalytics
Why Tinnacity

Seven reasons material handling dealers choose us.

Not just software. A partner with 150+ years of combined industry experience, a track record of delivering, and a support philosophy that puts you first — every time.

01
Deep-Rooted Industry Expertise
Our founder spent 16 years at Crown Equipment. Our team brings 150+ combined years in material handling, service operations, and enterprise software — across brands including Crown, Toyota, Hyster-Yale, Raymond, and more. We don't just understand the technology. We understand your business.
02
Exceptional Service & Support
We are a customer service company first. Our support isn't an afterthought — it's our competitive advantage. Real humans. Fast answers. No 48-hour ticket queues. Our customers describe our support team as "stunning" — not a word typically associated with software vendors.
03
White-Glove Onboarding
We understand the difference between selling a solution and successfully implementing one. Our onboarding is hands-on, personalized, and run by people who know material handling. Average company-wide rollout: 3 weeks. Most operators are trained and productive within a few hours.
04
100% OEM & DMS Agnostic
We are completely independent of any manufacturer or dealer management system. Bring your own DMS — SAP, CDK, Datacor, NetSuite, QuickBooks, or anything else. Tinnacity connects to your ecosystem, not the other way around.
05
Driven by Continuous Innovation
The Tinnacity platform is a living product. From smart dispatching and automated service notes to AI-powered triage and predictive asset alerts, we are constantly pushing the industry forward. You'll always be ahead of the competition — not chasing it.
06
Reliable & Built for the Field
While other software is like a light switch that goes out in a power outage, Tinnacity is the backup generator. Offline-capable, field-tested, and built to handle the grit of a real shop — whether you're at a customer site in rural Ohio or a distribution center in New Zealand.
07
A Unified Service Ecosystem
We bring every piece of your service operation into one intelligent hub — field service, shipping, asset tracking, customer engagement, and connected systems. No more duct-taped spreadsheets and disconnected tools. One platform. One source of truth.
MHEDA
2026 Most Valuable Supplier
Tinnacity has been recognized by the Material Handling Equipment Distributors Association (MHEDA) as the Most Valuable Supplier — for the 3rd consecutive year. This award is voted on by our customers. It's the industry's highest customer-driven recognition.
Our Track Record

Numbers that tell the story.

6,000+
Platform users
3,500+
Field technicians on platform
380+
Dealer locations
6
Countries
MHEDA MVS Award
<12mo
Avg. ROI for new clients
From the field

Before Tinnacity, technicians came off the road to turn in paper work orders, losing valuable billing opportunities. Now, we invoice as soon as a work order is signed. Keeping technicians in the field and producing has been key to increasing our productivity while turning our receivables faster.

DN
Daniel Niewhoener
CFO · Omnilift · Material Handling Dealer

Ready to modernize your material handling service operation?

A 30-minute conversation with someone who knows your industry. No generic demos — we learn your operation first.

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