Industry · Agriculture

When the harvest window is two weeks, your service operation can't be the bottleneck.

Agriculture equipment dealers turn to Tinnacity when they need a service platform that moves as fast as the season demands — from the first dispatch to the final invoice, before the next field needs attention.

Combine harvesting a field at the height of the season
380+
Dealer locations on platform
3,500+
Field technicians
100%
OEM & DMS agnostic
<12mo
Average customer ROI
Who we serve

Agriculture equipment dealers turn to Tinnacity when they realize their service department is the weakest link in a chain that can't afford to break.

Independent multi-line dealers carry brands across the full spectrum — tractors, combines, hay equipment, precision ag — and serve farmers who measure time in seasons, not weeks. Your service operation needs to be as dependable as the land itself. We build that dependability into every dispatch, every work order, every invoice.

Why It Matters

Harvest doesn't wait.

A combine down during harvest costs a farmer $1,000–$5,000 per hour in lost productivity. Your technician's ability to dispatch fast, arrive with the right parts, and document the repair in real time isn't just a service metric — it's the difference between a loyal customer and a lost one. Tinnacity was built for exactly this pressure.

Equipment We Support

From the tractor in the field to the combine at harvest — we know the iron.

Tinnacity is 100% OEM-agnostic. Whether your dealer carries John Deere, CNH, AGCO, Kubota, Fendt, or a dozen other brands, our platform handles every equipment type your service team touches — all in one place.

Tractors
Row crop, utility, 4WD — all HP classes, all brands
Most Common
Combines & Headers
Grain, corn, soy, cotton — harvest-critical equipment
Planters & Seeders
Row planters, air seeders, precision planting systems
Hay & Forage
Balers, mowers, rakes, tedders, forage harvesters
Sprayers & Applicators
Self-propelled, pull-type, precision application
Precision Ag
GPS, telematics, variable rate, sensors, displays
Tillage Equipment
Discs, chisel plows, field cultivators, subsoilers
Grain Handling
Augers, grain carts, conveyors, drying systems
Problems We Solve

Agriculture dealers face problems nobody else understands.

We grew up with this industry. We know the seasonality, the urgency, the geographic spread, and the pressure that comes with a crop on the line. Every one of these pain points has a solution built into Tinnacity.

01
Harvest season service failures are catastrophic
When a combine goes down in October, the clock is ticking in thousands of dollars per hour. Your dispatch, your parts visibility, and your tech's ability to work without office support are the only things standing between your customer's crop and a loss. Tinnacity gives you that speed.
02
Technicians spend more time driving than wrenching
Ag techs cover massive territories — 50, 80, 100+ miles between calls. Every minute of dead time without a work order is revenue walking out the door. Real-time dispatch, digital job briefs, and GEO-stamped time tracking change that equation.
03
First-call completion rates are too low
When your tech shows up without the right parts, that's a second dispatch — more miles, more lost time, a frustrated farmer. Tinnacity's parts request workflow and asset history give techs the information they need before the first wheel turns.
04
Multi-brand complexity is overwhelming your back office
Independent dealers carry five, ten, fifteen brands. Each with different warranty processes, parts systems, and service requirements. Tinnacity is 100% OEM-agnostic — one platform, every brand, zero compromise.
05
Seasonal cash flow is volatile
Revenue spikes in spring planting and fall harvest, then drops. Every day of billing delay during peak season compounds the cash flow problem. Tinnacity closes work orders in the field the moment the job is done — same-day invoicing is the standard, not the exception.
06
Farmers expect real-time visibility — and aren't getting it
Your farmer customers want to know the status of their equipment without calling the service desk. The Tinnacity Customer Portal gives them self-service access to open work orders, service history, and quote requests — 24/7, from their phone.
07
Precision ag complexity demands better documentation
GPS calibration records, telematics integration work, display software updates — precision ag service requires documentation that paper simply can't handle. Tinnacity captures every detail digitally, tied to the specific asset.
08
Ready to build a world-class service operation
The best ag dealers don't just react to breakdowns — they build service programs that create loyalty before the season starts. PM scheduling, asset tracking, and proactive customer engagement are all built into Tinnacity's platform.
Our Platform

A complete service ecosystem built for the field — literally.

Every module in Tinnacity was designed with the realities of agricultural service in mind: long distances, seasonal urgency, offline environments, and complex multi-brand equipment. Your DMS or ERP integrates seamlessly — no rip-and-replace.

Mobile Service & Dispatch
Techs receive work orders on their phone, start time with one tap, and complete the job without touching the office. Real-time dispatch visibility means your service manager always knows who's where and what's open — even during peak harvest.
Work OrdersGEO StampOffline ModeTime Cards
Customer Engagement Portal
Your farmer customers get a white-labeled portal to request service, view open work orders, check equipment history, and request quotes — directly from their phone, no app download required. Scan the QR tag on any piece of equipment to trigger an instant, pre-filled service request.
Self-ServiceQR RequestYour Branding
Asset Tracking & QR
Tag every tractor, combine, planter, and implement with a Tinnacity QR code. Service history, PM schedules, warranty documentation, and precision ag calibration records are tied directly to the asset — one scan, instant access.
PM SchedulesWarranty DocsQR Tags
Workflow & Time Tracking
Configurable labor and travel rules ensure that every mile driven and every minute wrenched is captured, rounded correctly, and submitted without dispute. E-sign time cards, automatic overtime calculations, and payroll integration cut your back-office workload in half.
Labor RulesTravel TimePayroll Sync
Parts & Equipment Logistics
Manage equipment pickups, loaner deliveries, and parts shipments from a centralized dock. Digital BOL, customer signature capture, and live driver tracking mean your logistics operation matches the pace of your service operation.
Parts RequestsLoaner TrackingDigital BOL
Connected Systems & KPI
Bring your DMS (CDK, Servility, Equip, or others), payroll, and telematics into Tinnacity's hub. Bi-directional sync eliminates double-entry, and a single-pane-of-glass view of your service operation gives management the data they need — when they need it.
DMS IntegrationTelematicsAnalytics
Tinnacity and NAEDA — aligned where it matters.
The North American Equipment Dealers Association (NAEDA) represents over 3,500 equipment dealers across North America in agriculture, industrial, forestry, and outdoor power. Their mission — Will it Help the Dealer? — aligns directly with ours. Tinnacity is built to give independent ag dealers the tools to compete, grow, and deliver elite service experiences in every season. Visit NAEDA.com →
Why Tinnacity

Why independent ag dealers choose us over everything else.

We're not a generic software company that adapted a product to agriculture. We built from the ground up — with the understanding that your customers measure time in seasons, your techs measure distance in counties, and your service department is the heartbeat of your dealership.

01
We Grew Up Here
Our CEO grew up on a farm. He knows the difference between a planting season delay and a harvest window closing. That lived knowledge — combined with 150+ years of combined industry experience across our team — means Tinnacity speaks agriculture fluently. Not as a customer segment. As a way of life.
02
100% OEM & DMS Agnostic
Independent multi-line dealers don't have the luxury of a single-brand ecosystem. You carry John Deere and Case IH and AGCO and Kubota — and your service platform needs to handle all of them equally. Tinnacity is completely manufacturer-independent. Bring your own DMS — we connect to it.
03
Works Offline in the Field
Connectivity in rural America is not guaranteed. Your tech is in a field in Central Iowa with one bar of LTE. Tinnacity works offline, syncing when connectivity is restored — so the work order is never lost, the time is never missed, and the job documentation is always complete.
04
Built for Seasonal Urgency
Most software companies think "urgency" means a 24-hour response window. In agriculture, urgency means a combine sitting still at $3,000 per hour. Tinnacity's dispatch, real-time visibility, and same-day billing workflow were designed with that pressure baked in.
05
Customer Service That Answers
When a combine goes down at 6 PM in October, you need support that picks up the phone — not a ticket system. Our customers describe our support as "stunning." That's not marketing. It's what happens when a company treats customer success as its #1 product.
06
White-Glove Onboarding, Fast
We roll out company-wide in an average of 3 weeks. Technicians are trained and productive in hours, not days. We schedule your implementation around your season — so you're never onboarding in the middle of harvest or planting. We've thought through what you haven't yet had to worry about.
07
Precision Ag Ready
Precision agriculture has transformed the complexity of service. GPS calibration records, telematics diagnostics, variable rate technology support — these aren't afterthoughts in Tinnacity's platform. Asset tracking, digital documentation, and connected systems were designed to handle the complexity of modern ag equipment.
TRACK RECORD
Proven. Recognized. Trusted.
3× MHEDA Most Valuable Supplier. 6,000+ platform users. 380+ dealer locations across 6 countries. A Clark Equipment dealer in New Zealand chose Tinnacity to modernize their operations — because great service software crosses borders as easily as it crosses county lines.
By the Numbers

The platform ag dealers trust.

6,000+
Platform users
3,500+
Field technicians
380+
Dealer locations
6
Countries
<12mo
Average ROI
3 wks
Avg. company-wide rollout
From the field

We rolled Tinnacity out company-wide in three weeks — with limited to no IT problems. We can put a new technician on Tinnacity and they can be trained and up and running in a few hours. Our previous product was days, not hours. It's a single medium communication portal — they can use one platform for everything.

MP
Matt Pittroff
Director of Aftermarket Operations · ACT

Ready to make your service operation as strong as the season demands?

A 30-minute conversation with someone who knows agriculture. No generic demos — we learn your operation, your brands, and your customers first.

Book a Meeting See Client Results